Shipping Policy

This policy sets out how THE2WINS orders are dispatched and delivered, what delivery costs, and what happens when a parcel is delayed, damaged or cannot be delivered. It applies to retail orders placed with us on WhatsApp. Wholesale and export consignments are shipped under their own agreements.

Where we deliver

• We deliver to every PIN code in India that India Post serves.
• Customers in and around Sangli may arrange to collect their order instead of having it shipped. Ask in the order chat.
• We do not ship retail orders outside India. For export enquiries, see Wholesale and exports.

When an order is confirmed

Your WhatsApp message is a request to order. We reply with the items, pack sizes, prices, the delivery charge for your PIN code and the expected delivery window. The order is confirmed once you approve that total and your payment reaches us. Nothing is dispatched, and nothing is charged, before then. The full process is described on How to order.

Dispatch

• Orders are packed and dispatched from Sangli, Maharashtra, through India Post, under a contract for our consignments.
• We confirm the dispatch date in your order chat when we confirm the order, and message you again when the parcel is booked, with its tracking number.
• Every product we sell is shelf-stable, with 8 to 12 months' shelf life in a sealed pack, so nothing spoils in transit.

Delivery time

Delivery time depends on your PIN code and India Post's schedule for it. The window we share when your order is confirmed is India Post's estimate, not a guarantee; remote pickups, weather and public holidays can add days. If a parcel runs beyond the window we confirmed, we will tell you in the same chat without waiting to be asked, and follow it up with India Post on your behalf.

Delivery charges

• The product price shown on this site is the price of the goods: the pack MRP, inclusive of all applicable taxes, less any offer running at the time, which is shown with the MRP struck through beside it.
• Delivery is the only amount added. It is quoted for your PIN code with your order total, before you pay.
• The total we confirm in the chat is the total you pay. There are no hidden fees. Payment is by UPI or bank transfer, before dispatch.

Tracking

We send the India Post tracking number in your order chat as soon as the parcel is booked. You can follow it on indiapost.gov.in, or ask us for an update at any time.

Your delivery address

• Please check the name, full address, PIN code and phone number in your order message. India Post uses the phone number to reach you if the address is hard to find.
• You can change the address free of charge until the parcel is booked. After that we cannot redirect it.
• If a parcel cannot be delivered because the address or PIN code you gave was incomplete or incorrect, we will re-dispatch it once it returns to us, at the delivery charge again.

Parcels that come back

If India Post cannot deliver after its attempts — the address was wrong, nobody was available and the parcel was not collected from the post office, or delivery was refused — the parcel returns to us. We will offer to re-ship it at the delivery charge, or to refund the price of the goods, less the original delivery charge, to the account you paid from. Refunds reach you within 5 to 7 working days of the parcel coming back to us.

Damaged in transit

If the outer pack is torn or the contents damaged when the parcel arrives, photograph it before opening further and message us within 7 days of delivery. We replace or refund damaged items at no cost to you. The details are in our Returns and Refunds policy.

Contact and business details

Business

VAshwini Enterprises, trading as THE2WINS

Address

Plot No. 154, Ram Krishna Paramhans Society, Behind D Mart, Sangli, Maharashtra 416416, India

FSSAI licence

11524997000040

Email

[email protected]

Phone and WhatsApp

+91 90282 05566

Grievance Officer

Grievance Officer, VAshwini Enterprises — reachable at the email and phone above. Complaints are acknowledged within 48 hours and resolved within 30 days.