Terms of Service

These terms govern your use of this website and every retail order you place with VAshwini Enterprises, trading as THE2WINS ("we", "us"), whether the order is sent from the cart on this site or by a direct WhatsApp message. By using the site or placing an order you accept them. Please read them together with our Shipping Policy, Returns and Refunds policy and Privacy Policy, which form part of these terms.

Who we are

VAshwini Enterprises is a proprietorship firm based in Sangli, Maharashtra, India, licensed under the Food Safety and Standards Act, 2006 (FSSAI licence 11524997000040). THE2WINS is its retail brand. Our address and contact details are at the end of this page. Wholesale and export business is conducted under separate written agreements and is not covered by these terms.

Who can order

• You must be at least 18 years old to place an order, or do so with a parent's or guardian's consent.
• We deliver retail orders within India only.
• Retail orders are for personal or household consumption. Resale requires a wholesale arrangement with us.

How an order is formed

• Sending us an order message on WhatsApp is a request to buy, not a confirmed order.
• We reply with the items, pack sizes, prices, the delivery charge for your PIN code and the expected delivery window. A contract is formed when you approve that total and your payment reaches us, and we confirm this in the chat.
• We may decline or limit an order — for example when a pack is out of stock, when we cannot deliver to your PIN code, when a payment cannot be verified, or when we have reason to believe the order is not genuine. Anything you have paid for an order we decline is refunded in full.
• Product information, prices and availability shown on this site may change between seasons and are confirmed in your order chat.

Prices, offers and payment

• Prices are in Indian rupees and are the maximum retail price printed on the pack, inclusive of all applicable taxes. Delivery is charged separately and quoted before you pay.
• When an offer is running, the reduced price is shown on the site with the MRP struck through beside it, and applies to orders confirmed during the offer period. Offers cannot be combined or applied after the period ends.
• Payment is by UPI or bank transfer to the account details we send you from our official WhatsApp number, after you have approved the total. We take no payment on this website, and we never ask for card numbers, PINs or one-time passcodes.
• The price confirmed in your order chat is the price you pay. If we find a pricing error before confirming, we will tell you and let you decide whether to proceed.

Delivery, cancellation and returns

Dispatch, delivery times, charges and undelivered parcels are governed by our Shipping Policy. Cancellations, damaged or incorrect orders, quality faults and refunds are governed by our Returns and Refunds policy.

Our products and what we say about them

• We describe each product's origin, preparation and contents accurately, and we publish the laboratory reports we hold on our Certifications page. Test results relate to the batch tested.
• These are natural, minimally processed foods. Colour, texture, aroma and crystal size vary between harvests, and net weight may vary within the tolerances permitted under the Legal Metrology (Packaged Commodities) Rules, 2011. Such variation is not a defect.
• Traditional uses of jaggery, turmeric and ginger mentioned on this site are general information about these foods. They are not medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease. Consult a qualified practitioner about any health condition.
• Store products as directed on the pack and in our FAQ. Best-before dates assume unopened packs stored that way.

Our content and trademarks

The THE2WINS name and logo are trademarks of VAshwini Enterprises. The text, photographs, artwork and design of this site belong to us or are used with permission. You may view and print pages for personal use; any other reproduction or commercial use needs our written consent.

Using this website

You agree not to interfere with the site's operation, attempt to gain unauthorised access to it, copy it in bulk, or use it for any unlawful purpose. We may suspend access for anyone who does.

Third-party services

Ordering and delivery rely on services we do not control — WhatsApp (Meta Platforms), your bank or UPI app, India Post and, for the site's analytics, Google. Each operates under its own terms, and we are not responsible for their availability or conduct, though we will always help you resolve a problem that involves your order.

Liability

• We are responsible for supplying the goods you ordered, as described and in sound condition, and for the remedies set out in our Returns and Refunds policy.
• Beyond that, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.
• Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, or any liability that cannot be limited under Indian law.
• The information on this site is provided in good faith and kept current, but we do not warrant that it is free of error at every moment.

Events beyond our control

We are not liable for delay or failure caused by events beyond our reasonable control, including extreme weather, floods, transport or postal disruption, strikes, epidemics or government action. We will tell you promptly, and you may cancel an undispatched order for a full refund if the delay becomes unreasonable.

Changes to these terms

We may update these terms. The version published here, with its effective date, applies to orders confirmed on or after that date. The terms in force when your order was confirmed continue to govern that order.

Complaints, governing law and disputes

• If something has gone wrong, message us first. Complaints go to our Grievance Officer, whose details are below, and are acknowledged within 48 hours and resolved within 30 days.
• These terms are governed by the laws of India. Subject to your right as a consumer to approach the consumer commission for your district, the courts at Sangli, Maharashtra have jurisdiction over any dispute.
• If any part of these terms is found unenforceable, the rest continues to apply.

Contact and business details

Business

VAshwini Enterprises, trading as THE2WINS

Address

Plot No. 154, Ram Krishna Paramhans Society, Behind D Mart, Sangli, Maharashtra 416416, India

FSSAI licence

11524997000040

Email

[email protected]

Phone and WhatsApp

+91 90282 05566

Grievance Officer

Grievance Officer, VAshwini Enterprises — reachable at the email and phone above. Complaints are acknowledged within 48 hours and resolved within 30 days.